Complaint Procedures

Documents in this section:

IABT schools are committed to teaching about a high standard of professionalism, as represented by the attached sample Code of Professional Conduct. The actual Code adopted by a practitioner may vary with each school, reflecting local areas of emphasis.

IABT does not regulate practitioners. IABT does not get involved in complaints about practitioners, students or schools; complaints generally are handled locally, via the school or the relevant regulatory office.

School owners and their staff and faculty intend to provide support for students and practitioners in the resolution of complaints of any kind.

Student Complaints

If a student feels that he or she has been treated unfairly in any way, the school should be contacted and notified of the problem. IABT schools each have individual defined and published complaint procedures; these involve the possibility of the school acquiring a mediation service from the school's peer associate as described in the Standards for Education. Mediation through the peer associate is non-binding and only consultative. Schools are also subject to the regulations of the relevant state or national authorities, such as Dept. of Education. The school can provide contact information for these agencies, if the mediation process is unsatisfactory.

Client Complaints

The IABT does not get involved in client complaints against practitioners. IABT does not register practitioners or supervise their activity.

Practitioners are generally subject to the laws of the jurisdiction in which they operate. The office that regulates professional conduct varies in different locations, and the pathway for complaint processing also depends on the nature of the complaint. For further information about options, clients may consult an attorney, the local law enforcement office, or the office that supervises health care practices.